Take-down policy

• Making a complaint
• When we receive a complaint
• If the complaint is verified as authentic and legitimate

Making a complaint

If you have cause for complaint about a record in the Kent Data Repository, please email researchsupport@kent.ac.uk and include these details:

• the title and URL of the record your complaint refers to
• the grounds for your complaint
• your name, job title, postal address, telephone number, and email address
• any further information in support of your complaint.

When we receive a complaint

We will:

• make an initial assessment of its validity
• acknowledge receipt of the complaint by email
• for all but spurious complaints, remove access to the item that is subject to the complaint
• investigate the complaint, drawing on relevant expertise as needed
• seek to verify your identity and authority as complainant.

If a complaint is verified as authentic and legitimate

• We’ll advise the depositor of the alleged infringing material of the nature of the complaint.
• If the depositor fails to refute the complaint within 30 days of notification, we will uphold the complaint.
• If the depositor proves to our satisfaction that the content subject to complaint does not breach any law, we will restore access.