Take-down policy

Making a complaint

If you have cause for complaint about a record in the Kent Data Repository, please email researchsupport@kent.ac.uk and include these details:

  • the title and URL of the record your complaint refers to
  • the grounds for your complaint
  • your name, job title, postal address, telephone number, and email address
  • any further information in support of your complaint.

When we receive a complaint

We will:

  • make an initial assessment of its validity
  • acknowledge receipt of the complaint by email
  • for all but spurious complaints, remove access to the item that is subject to the complaint
  • investigate the complaint, drawing on relevant expertise as needed
  • seek to verify your identity and authority as complainant.

If a complaint is verified as authentic and legitimate

  • We’ll advise the depositor of the alleged infringing material of the nature of the complaint.
  • If the depositor fails to refute the complaint within 30 days of notification, we will uphold the complaint.
  • If the depositor proves to our satisfaction that the content subject to complaint does not breach any law, we will restore access.